It answers while your techs are on a job: checks first whether the situation is dangerous, then takes the problem, address, name, number and a time window, and answers questions about your service area and published fees.
If the caller smells gas, sees sparks or smoke, or has flooding near electrics, it tells them to get out and call 911 or the gas utility before anything else.
Problem, service address, name, callback number and preferred window, read back to the caller, with the office confirming the arrival window.
It shares only the price ranges or trip fees you've published, never diagnoses for certain, and never promises an exact arrival time.
Forward your line to it at night or when the line is busy, and it captures the job instead of sending the caller to voicemail.
Actions, data tables and webhooks come with every plan, Free included. The call log and Inbox come with a phone number.
Each job is captured with the address, problem and time window, and flagged urgent when the caller describes something that can't wait.
Keep zip codes you serve and your fee list in a table the agent checks on calls.
Send new jobs to your field-service software if it has an API, or get a signed webhook for each one.
The home services starter follows these rules on every call, on top of anything you add.
Yes, from the service area you give it, either as an FAQ or in a data table of zip codes or cities.
Only the price ranges or service fees you've published. It never quotes a firm price for a job and says the technician confirms on site.
It tells the caller to leave the home and call 911 or the gas utility right away, before taking any details.
Building and testing are free. Pick a plan when you want it answering a real phone number.
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