It answers the phone when your front desk is with a patient: takes appointment requests, answers questions about hours, location, services and insurance accepted, takes messages for the care team, and connects urgent calls to staff.
Name, date of birth, callback number, a few words on the reason for the visit, and preferred days and times. It tells the caller the office will call to confirm.
Hours, location, services and insurance plans accepted, from what you've written down, and nothing it hasn't been told.
Prescription, records and billing questions become messages for the care team, with the details your staff need to call back.
It never gives medical advice or interprets symptoms, tells callers with an emergency to call 911 (or 988 in a mental health crisis), and never confirms an appointment time itself.
Actions, data tables and webhooks come with every plan, Free included. The call log and Inbox come with a phone number.
Each request is captured as a record (new or existing patient, reason, preferred times) and flagged urgent when the caller describes worsening symptoms.
Recordings, transcripts and a short summary of every call, so staff can see exactly what was asked.
Send each captured request on to your own systems when it arrives.
Apollo doesn't offer a HIPAA business associate agreement yet, so the starter is built to collect only the minimum: a few words on the reason for the visit, never a full history. It never discusses another patient or confirms whether someone is a patient. Read the privacy policy before you use it for a practice.
The dental & medical clinic starter follows these rules on every call, on top of anything you add.
Apollo doesn't offer a HIPAA business associate agreement yet. Don't use it to collect protected health information beyond a brief reason for an appointment, which is how the clinic starter is set up.
No. It's instructed never to diagnose, interpret symptoms or test results, or recommend medication. It says a clinician will need to answer, and directs emergencies to 911.
The starter takes requests and the office confirms them. If your scheduling system has an API, you can add an action that calls it.
Building and testing are free. Pick a plan when you want it answering a real phone number.
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